Privacy Policy & Disclaimer

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Last updated: 6 October 2026

Ashtekar and Sons is a jewellery business in Nashik. This Privacy Policy explains how we handle information collected through our website at ashtekar.co.in, our Facebook and Instagram pages, private messages and customer enquiry forms.

1. Information we collect

Depending on how you contact us, we may collect:

• Your name and the contact details you choose to share, such as your phone number or email address.

• Your jewellery interest, enquiry, preferred call time and optional feedback.

• Your callback choice and the date, source and wording of your permission or withdrawal.

• Messages and follow-up notes needed to handle your enquiry.

• Technical website information, such as IP address, browser type, device information and browsing activity, where collected by our website services.

2. How we use information

We use information to respond to enquiries, provide requested information about jewellery or our Nashik shop, arrange a callback when you expressly permit it, and record follow-up outcomes.

We may use technical information to maintain website functionality, improve the customer experience and help prevent fraud or misuse. We use customer feedback to understand preferences and improve our products and service.

Permission for a callback about one enquiry is not permission for unrelated promotional calls or messages. Promotional communication requires a separate request or permission.

3. Callback permission and optional feedback

Sharing contact details for a callback is voluntary. We call about a jewellery enquiry only after you explicitly agree, for example by choosing “Yes” to the callback question in an enquiry form or clearly giving permission in a private message.

Liking a post, following our page, commenting or voting in a poll does not give permission for a call. Please share your phone number privately or through our enquiry form, rather than in a public comment.

You may decline a callback and still browse our posts or share feedback. Surveys and polls collect preferences. A vote alone is not treated as a customer contact or callback request.

4. Customer enquiry journal and service providers

We may record enquiry information and consent evidence in a customer enquiry journal on our business computer. Authorised members of our team use it to manage enquiries and follow-up.

We use service providers such as GoDaddy for website services, Meta for Facebook, Instagram and enquiry forms, and AI-assisted tools to help organise enquiries. Relevant information may be processed through these providers’ systems as well as our business computer, subject to their applicable terms and privacy policies.

5. Information sharing

We do not sell, trade or rent your personal information.

We may share relevant information with authorised service providers helping us operate the website or handle enquiries, where required by law, or when reasonably necessary to protect legal rights, maintain security or prevent fraud.

6. Retention

We retain enquiry information only for as long as needed to handle the enquiry and meet applicable recordkeeping requirements. Information that is no longer needed will be removed.

If you withdraw callback permission, we stop callbacks about that enquiry. We may keep a minimal record of the withdrawal to avoid contacting you again. Records that must be retained for legal reasons may be kept for the required period.

7. Your choices, requests and privacy concerns

You can withdraw callback permission, request access to the personal information we hold about you, ask us to correct your details, request deletion, or raise a privacy concern using:

• WhatsApp: +91 9881111600

• Instagram: private message to @ashtekar_and_sons

• Facebook: private message to Ashtekar and Sons

We may reasonably verify that a request concerns your own information before acting on it. Deletion requests are subject to applicable legal retention requirements. Withdrawing permission does not undo processing already carried out, but we stop the further callback activity covered by that permission.

8. Cookies and external services

Our website may use cookies or similar technologies for functionality and to understand website use. Available choices depend on the services in use. You can manage cookies through your browser settings and any cookie controls provided on the website. Disabling some cookies may affect functionality.

Links to external websites and services are governed by those providers’ privacy policies. Information you submit directly to Facebook, Instagram, WhatsApp or another service is also handled under that service’s policies.

9. Data security

We take reasonable measures to protect personal information from unauthorised access, misuse and disclosure. No internet transmission or electronic storage method can be guaranteed completely secure.

10. Disclaimer

Website access may be interrupted by maintenance, technical problems or third-party service disruptions. Nothing in this policy excludes our responsibilities or limits your rights under applicable law.

11. Policy updates

We may revise this policy when our services or data practices change. The updated version and its revision date will appear on this page. Changes to this policy do not, by themselves, give us new permission for callbacks or promotional communication.